We don't know the nature of the complaint here, other than difficulty with the on-line complaint forms. If Laramie wishes to share what actually happened, perhaps we can adjudicate here even without the evidence of Aer Lingus. Failing that we just have his word that something might have gone wrong, nothing else.
For the moment my complaint is about the way Aer Lingus handles complaints. The delays, not answering specific questions, not being able to respond via email when they contact me. Making me fill in an online form every time I need to respond. It doesn't matter what the complaint is, everyone is made go through this process.
The main issue is how Aer Lingus deal with complaints, it is not a sub issue as you seem to insist. I don't know why you cannot accept that this is my complaint. Not anything else.If we know what the main issue is perhaps we can inform or even offer advice
The OP's issue to me does not seem to be the original form, it is the fact that once the form is submitted you have no effective way of following up on your query aside from resubmitting your query from scratch a 2nd, 3rd and 4th time. That to me, as someone who deals with customer complaints on a daily basis is ineffective, inefficient and frustrating. Companies should not be hiding from complaints, they should embrace them as valid feedback from their customers.
Leper, you still don't get it do you? My original complaint to Aer Lingus is not the issue and it is none of your business. I am not looking for advice on my original complaint. You seem incapable of understanding this.I looked at the Aer Lingus complaint form. It looks perfectly reasonable and in order to me and simple to complete. With respect, I cannot see what you are complaining about other than complaining. Still we do not know when you made your complaint or even what the complaint was about.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?