Hi all,
I am having serious trouble trying to order broadband in the house i'm leasing for the last couple of months. Heres the story, the landlord before I moved in had BT broadband set up in the house and wanted to transfer the account to my as I was talking over the lease. He was told by BT that a deposit of €20 had to be paid for the transfer so when we came along to transferring the account the deposit had jumped to €125 so we decided to terminate the order and just cancel the broadband. A few weeks later I got a call from BT saying that as I hadn't paid the deposit that the line was seized when I politely told the lady that I have spent weeks cancelling the broadband and that originally told by BT that the deposit that was to be paid was €20.
I eventually got the account cancelled and I have spent the last couple of weeks trying to get the necessary information to get broadband with Irishbroadband i.e. UAN.
I rang IrishBroadband then today to process the order and I was told by IrishBroadband that the line wasn't suitable as by the looks of it it doesn't seem to be active. I check the line through the eircom website just to make sure and it says that the line isn't suitable.
I just want to know where do I go from here, why would the line be not active now as there was broadband in the house previously. All that we want is broadband we don't need a phone etc so any help would be really appreciated as this is really starting to annoy me.
Thanks in advance
AM
I am having serious trouble trying to order broadband in the house i'm leasing for the last couple of months. Heres the story, the landlord before I moved in had BT broadband set up in the house and wanted to transfer the account to my as I was talking over the lease. He was told by BT that a deposit of €20 had to be paid for the transfer so when we came along to transferring the account the deposit had jumped to €125 so we decided to terminate the order and just cancel the broadband. A few weeks later I got a call from BT saying that as I hadn't paid the deposit that the line was seized when I politely told the lady that I have spent weeks cancelling the broadband and that originally told by BT that the deposit that was to be paid was €20.
I eventually got the account cancelled and I have spent the last couple of weeks trying to get the necessary information to get broadband with Irishbroadband i.e. UAN.
I rang IrishBroadband then today to process the order and I was told by IrishBroadband that the line wasn't suitable as by the looks of it it doesn't seem to be active. I check the line through the eircom website just to make sure and it says that the line isn't suitable.
I just want to know where do I go from here, why would the line be not active now as there was broadband in the house previously. All that we want is broadband we don't need a phone etc so any help would be really appreciated as this is really starting to annoy me.
Thanks in advance
AM