So you would be happy then if your bank closed accounts on phone call from anyone who knows your account number would you? Better still close your account and transfer the balance to themselves with just a standard letter in the mail...
This is not rubbish. Do you have any real concept of how easy identity theft can be??????
....Taking a half day off work to go into a branch just to close a dormant account is not realistic.
If you were cynical about it, you'd think that they're making things difficult on purpose....
The best way to ensure it's neither scenario is to introduce rules for closing accounts, as was done for switching. I imagine that's with the CB.
They should further stipulate that the options available (Eg electronic, paper based) by which an individual can close or switch an account must be the same as for opening an account. Banks generally make it easy for you to open account. Applying the same standard for other operations, should benefit the customer. It certainly would be an improvement on the myriad of procedures different banks have for doing the same thing today.
Had the exact same issue today. Very annoying when their branch opening hours are Mon-Fri 10am-5pm
mojoask said:A few of their branches do open on Saturdays, it doesn't need to be your specific branch.
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