We had made a booking with the Travel Department for a holiday in Tuscany. The hotel had got very good reviews with Trip Advisor and that was one of the reason we choose the holiday.
This morning we got a letter to say that because of overcrowding they have to change the hotel. They claim this hotel is the same rating as the original hotel and same standard. The reviews on Trip Advisor are appaling for tour groups. Hostile waiters, meals taking 2.5 hours to finish. Damp dark rooms, bathroom fittings broken and rude staff.
We would like a total refund. The terms and conditions state that if a major change has taken place we would be entitled to it so does this constitute a mjor change?
What is the best way to approach this company? I would be glad for any advice.
Many thanks
This morning we got a letter to say that because of overcrowding they have to change the hotel. They claim this hotel is the same rating as the original hotel and same standard. The reviews on Trip Advisor are appaling for tour groups. Hostile waiters, meals taking 2.5 hours to finish. Damp dark rooms, bathroom fittings broken and rude staff.
We would like a total refund. The terms and conditions state that if a major change has taken place we would be entitled to it so does this constitute a mjor change?
What is the best way to approach this company? I would be glad for any advice.
Many thanks