Re: The Travel Department, I went to a few F1 GP's with them previously, we almost missed the start of one race (i.e. in seats couple of minutes before formation lap) as they misjudged the bus journey times. Also another time they left the track on qualifying day without us on the bus. By luck we spotted/recognised the coach later on miles from where we were to meet through a tram window and were able to jump off it and run over to it.
What should have been great experiences were very stressful as they couldn't be relyed upon.