Hi all,
I purchased tiles in Feburary to tile a kitchen/dining/sunroom, main bathroom and hallway. We went back to the same tile shop in May to choose tiles for two ensuites.We gave the house plans to the shop assistant so that he would calculate the amount needed.
I've had trouble getting the shop to deliver the tiles to the house (20 miles away) even though they were given three weeks notice.
Last week I made 5 trips in my own car bringing some of the tiles myself as the tiler started the job last Thursday.
There is one main bathroom and two ensuites, and by Friday 20/06 the tiler had completed fully tiling the main bathroom and the smaller of the ensuites.
We have all the tiles that we were sold (supposedly enough for the 3 bathrooms) but have no tiles left to start the 2nd ensuite.
We went back to the shop to sort it out, and another staff member calculated that we were only quoted and sold enough tiles for one ensuite.
I've been in contact with the guy who sold me the tiles and he says that he did sell me enough tiles for two ensuites, and that at the time we insisted that we were being sold way too many!
I've been given the area managers number, but he is ignoring my calls. He is aware of the situation and has been in contact with the shop staff, who in turn have contacted me saying they are not responsible and I've received everything I've paid for so there is no problem.
I rang the head office who dont have much hope of dealing with it as all they can do is contact the same manager.
I feel that after being given a verbal quote for two bathrooms, and deciding to go with that price and buy the tiles I should at least be offered some sort of comprimise. We have spent alot of money there already, and if I were to buy what I need I would be doubling the original quote for the two ensuites.
Any advice on where to go next?
I purchased tiles in Feburary to tile a kitchen/dining/sunroom, main bathroom and hallway. We went back to the same tile shop in May to choose tiles for two ensuites.We gave the house plans to the shop assistant so that he would calculate the amount needed.
I've had trouble getting the shop to deliver the tiles to the house (20 miles away) even though they were given three weeks notice.
Last week I made 5 trips in my own car bringing some of the tiles myself as the tiler started the job last Thursday.
There is one main bathroom and two ensuites, and by Friday 20/06 the tiler had completed fully tiling the main bathroom and the smaller of the ensuites.
We have all the tiles that we were sold (supposedly enough for the 3 bathrooms) but have no tiles left to start the 2nd ensuite.
We went back to the shop to sort it out, and another staff member calculated that we were only quoted and sold enough tiles for one ensuite.
I've been in contact with the guy who sold me the tiles and he says that he did sell me enough tiles for two ensuites, and that at the time we insisted that we were being sold way too many!
I've been given the area managers number, but he is ignoring my calls. He is aware of the situation and has been in contact with the shop staff, who in turn have contacted me saying they are not responsible and I've received everything I've paid for so there is no problem.
I rang the head office who dont have much hope of dealing with it as all they can do is contact the same manager.
I feel that after being given a verbal quote for two bathrooms, and deciding to go with that price and buy the tiles I should at least be offered some sort of comprimise. We have spent alot of money there already, and if I were to buy what I need I would be doubling the original quote for the two ensuites.
Any advice on where to go next?