Three mobile credit disappeared suddenly

[someCitizen]

I have auto topups enabled on three and recently bought credit through this but woke up to all my credit gone and a "low balance" text from three.
I cant figure it out, could there be an issue on their side?

 

[ClubMan]

Can't you see what the credit was used for via your online account? If not then you'll probably have to contact Three support for assistance.

 

[cotty34]

Same here, I topped up again so I could use data, but it'll be contacting support.

community.three .ie/t5/Prepay-Plans-and-Services/bd-p/PrepayPlans


Seems plenty of others facing this issue

 

[misemoi]

Me too! Thought my auto top up had failed. Set it up again.

 

[theresa1]

"Some Three prepay customers are currently experiencing issues with Call,SMS and Data services. Our technical team are working to resolve this disruption as soon as possible." - X.

 

[MugsGame]

Glad to see it's a general issue. My data allowance incorrectly expired overnight, which caused my credit to be used up. Very bad timing, as I was admitted to hospital yesterday!

 

[ClubMan]

Sounds like the sort of payment/account "credit" problem that also regularly occurs for some users on their subsidiary 48...

 

[ClubMan]

https://x.com/ThreeCare/status/1901214164887994712

 

[Sue Ellen]

Very bad timing, as I was admitted to hospital yesterday!

Sorry to hear that, hope your recovery will be quick

 

[Persia]

Sorry to hear that, hope your recovery will be quick

Second that sentiment.

 

[ClubMan]

Problem resolved according to this:

https://x.com/ThreeIreland/status/1901253936280969634

 

[MugsGame]

The data allowances have been restored, but the credit balances will take longer to correct.

 

[someCitizen]

Talked with customer care and was told it will take 3 days to restore my previous credit