So you paid the price (in monetary terms by what you paid over and in emotional terms by suffering through a poor meal) for the sake of convenience. No rip-off there as far as I can see.daltonr said:I've been through the complaining to the restaurant deal before. On this particular night a poor meal was a far better option than going through the process of complaining and then finding somewhere else to eat.
It would be hard to put an objective definition on reasonable (maybe they were talking about their manner or something?) but if you had a problem with this then you should have told them. No need to cause a scene. It's quite easy to make a complaint without it getting ugly. Otherwise they will go on (perhaps genuinely - who knows?) claiming to be the "most reasonable" providers of this specific service and other punters may fall foul of the alleged problems. For what it's worth it's often recommended that when making a complaint one should try to compliment the subject on one issue before ontroducing the substantive point. In your case you could have complimented them on the service but then pointed out that the food was not up to your standards and, as such, not worth the prices charged in your opinion.I can blame them for incorrectly claiming to be the most reasonable Balti House in Dublin.
Fair enough. If I was dissatisfied with a movie (e.g. if I had problems with the content, projection, sound, other cinema goers etc.) then I would certainly make a complaint if I felt that it was justified and look for a refund. I've seen other people doing it successfully.I've walked out of many movies. I have no problem with violence etc. Boredom is my only criteria for leaving a movie. I've never asked for a refund. I'll always give a move 30 minutes or so to be fair to it. After that I don't think I have any right to ask for a refund anyway.
Yes - but if the service is not up to expectations then you don't just pay up for a quiet life only to moan about it later. You stand your ground and make your objections known. What good is paying up and then handing over some silly "rip off Ireland" complaint card?The original point remains valid. It is not possible to know from the price whether you are going to get service worthy of the price.
Hardly justification for putting up with inadequate food, service etc. If people do this then they are effectively paying for the convenience of living in their comfort zone so they can't really make an issue of it.And for some people a confrontation with Management over perceived poor service isn't something they relish. It can be made harder if they are entertaining guests.
As I said - making a complaint doesn't necessarily need to involve making a scene. If the recipient of the criticism reacts badly then that's hardly the customer's fault or problem.A discrete way of complaining is required. Some restaurants have Customer Service cards, but it seems to olny be the cheap and cheerful types.
I already complimented allee on the business venture and wished that s/he makes a packet off it. It doesn't make the idea any sillier in my view thought. Lots of people make money off silly stuff because others are willing to part with their money for them. As I said - fools and their money...Whether it's pre-printed cards, or a notebook in your pocket, the "Note To Management" style of complaining is perfectly acceptable. If someone can make some money from people who'd rather carry a pack of cards than a notebook and pen then good for them. They're just reacting to a demand in the market.
Yeah - but it's great to see him back discussing "rip-off Ireland" all the same don't you think?extopia said:Uh oh, he's at it again...
I think it's been dead a while now. Didn't the bloke who ran it can it to concentrate on some other project(s)?Re Value Ireland site, never heard of it before but followed link above and on to the forums and it seems to have run out of steam. Pity.
ClubMan said:whereas I believe that only a fool would pay the allegedly rip-off prices and only complain after the fact.
This might be a pertinent case in point - obviously it was impossible to know in advance that these problems would arise. I certainly felt ripped off in this case but did as much as I could to obtain some redress. However I would not see the point in buying a "rip off" card and sending it to them when I can put my complaints in writing to them directly as well as to other relevant statutory and industry bodies.stuart said:Have you ever paid for something and felt ripped off, even just once and not complained at the time?
I am not immune from foolish behaviour. No problem admitting that.If so by your logic you are a fool
I haven't edited it.And before this post is edited for name calling, it is a legitimate question considering you stated
Isn't it actually "fool me once etc...."?I personally would more favour the old (probably misquoted here) phrase
Trick me once shame on you, trick me twice shame on me
Yeah - but it's great to see him back discussing "rip-off Ireland" all the same don't you think?
So you paid the price (in monetary terms by what you paid over and in emotional terms by suffering through a poor meal) for the sake of convenience. No rip-off there as far as I can see.
Have you noticed the title of this thread?daltonr said:Nothing to do with Rip-Off Ireland.
But an even better option would be to speak up.I think we're all agreed these specific cards are probably a waste of time. A short Note for the attention of the manager would seem to be a much better option.
I never said that they were all cases that "demanded" a complaint. If I felt that I had reasonable grounds for complaint in a particular situation then I would do so. I certainly wouldn't do nothing other than moan about it after the fact. However, as discussions such as this show, your definition of "reasonable" may not be the same as mine. Vive la difference.Not all of those are cases that demand a complaint. E.g. It's not the cinema's fault you didn't like the Movie, and it's not fair to ask for a refund particularly for a sold out film since they can't exactly sell your seat to someone else.
You claimed that the food "wasn't good", was the "most bland" (sorry - "most BLAND") and "worst" version of the dish that you had ever tasted, the price was "astronomical", and "I should have had one of the best meals I've ever had. Instead I had the worst.". If these are not sufficient grounds for you to make a complaint then I don't know what would be...Similarly I don't think it's necessarily Khan's fault that I didn't like their meal. They have a recipe, I don't like it. If enough people disliked their food Khan's would change it because people would stop eating there. I for example have no interest in eating there because I can get better food cheaper elsewhere.
... oh - I see. Being put in danger of food poisoning would be sufficient grounds. At least Khans didn't, as far as I can see from what you've posted, put your health in danger.On the Other hand when I got a starter in Lemongrass that was ice cold in the middle (Pre-Cooked Ribs from fridge not microwaved properly I suspect) then I do think I had grounds for a complaint, and they were very good and very apologetic in fixing the problem.
ClubMan said:But an even better option would be to speak up.
One person's meaningless ping pong is another person's reasonable discussion.daltonr said:OK as we've again decended into meaningless ping pong I'll leave you alone.
I never mentioned "acceptable behaviour".I'm really in no mood to spend a week arguing about whether my way of dealing with the world lives up to Clubman's idea of acceptable behaviour.
Of course. But if you post here about these decisions and choices and somebody has a contrary opinion then they are perfectly free to voice it.Whether it's my decision on when and when not to complain, or my decision on how to vote, or my choice on which dictionary to read, I'll make my own choices and live with them.
How would you have handled that specific situation yourself out of interest?If you feel your way of dealing with the world is better then fine. I disagree, I personally wouldn't buy a package holiday, and I wouldn't waste my holiday writing emails and making telephone calls about a sub standard hotel. I'd handle situations like that differently to you.
As I said too.To each their own.
extopia said:Jayme mac. Somebody lock this thread, please!
Yes - I should have made it clear that I was posting my own opinion and not somebody else's. Apologies for any confusion that might have caused you.brodiebabe said:In your opinion! In my opinion I think a note for the manager is a better option. At least there is something on written record.
CCOVICH said:Why pay someone for this? Something similar is available here for free (well you pay for the paper and ink..........)
ClubMan said:I think it's been dead a while now. Didn't the bloke who ran it can it to concentrate on some other project(s)?
extopia said:Re Value Ireland site, never heard of it before but followed link above and on to the forums and it seems to have run out of steam. Pity.
Sorry - my mistake. Perhaps I was thinking of BestValueIreland.com (no relation to ValueIreland.com I presume?) or something like that?macshaned said:We haven't gone away you know, ClubMan.The site isn't dead - it's getting as many hits these days as it has been at it's height. However, the updates are less frequent because, as you say, I've gone on to other things. Have to earn a real living.
ClubMan said:Sorry - my mistake. Perhaps I was thinking of BestValueIreland.com (no relation to ValueIreland.com I presume?) or something like that?
Update: I see Eddie Lennon's BVI site is mentioned in this article on your website so take that as further evidence that the two sutes are not related?
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