I had an incident in Tesco Merrion Centre where I was overcharged for a product. Despite Tesco having a no quibble guarantee one of the staff members who was working on the reception/information desk refused to acknowledge the overcharging incident despite the fact that I was backed up by a customer.
Anyhow I decided to make a complaint about the staff members attitude and rang Tesco Merrion centre to speak to a manager. No answer to the phone.
I rang customer services in their head office on three occassions. No answer to the phone.
I rang the receiption in Tesco head office to be told by the receptionist that she would email the customer services with my name details etc.
I received a standard response saying that someone would get back to me. That was 11 days ago and still no response.
Since then I have emailed them three times. Each time I receive the standard reply that someone will get back to me. Nobody ever does.
Does anyone know the direct email address of someone that I can contact in Tesco head office about my complaint? or even someone in the U.K. who might be concerned about their Irish operation.
Anyhow I decided to make a complaint about the staff members attitude and rang Tesco Merrion centre to speak to a manager. No answer to the phone.
I rang customer services in their head office on three occassions. No answer to the phone.
I rang the receiption in Tesco head office to be told by the receptionist that she would email the customer services with my name details etc.
I received a standard response saying that someone would get back to me. That was 11 days ago and still no response.
Since then I have emailed them three times. Each time I receive the standard reply that someone will get back to me. Nobody ever does.
Does anyone know the direct email address of someone that I can contact in Tesco head office about my complaint? or even someone in the U.K. who might be concerned about their Irish operation.