Apologies in advance if this question is in the wrong subject thread. 4 weeks ago while shopping in tescos, bleach spilled onto my new coat, and obviously bleached out a portion of the fabric. A member of staff witnessed the whole thing, saw it wasn’t my fault, and asked me to bring in the receipt for my coat, and I would be reimbursed, Sod’s law, I couldn’t find it, but took a screenshot of the coat from the website of the store I had purchased it in. I was told this would suffice, and they just needed clearance from head office. Numerous phone calls later, the same coat is no longer available, and Tesco are saying I need to leave the damaged coat with them before they will reimburse me, is this legal?