Tesco guarantee on pricing errors

I would say that 5 seconds would make all the difference if the matter was to go to a judge.

I know a few people that deliberately go around tesco looking for these errors. The take their items to the price checker and find their mispriced items from there. They then pay and immediately claim their money back. The management of the particular Tesco has told these people that the offer is no longer available to them.
 


Fair enough if it went to a judge they would be that strict I agree, but in the spirit of customer satisfaction etc, I would think the store would be less so and not renege on the advertised offer...

Regarding the people looking for these errors, is that not just bargain hunting taken to the next level? If they are not breaking any law, why should the store say the offer is no longer available to them? Thats like casinos saying you can no longer play when you get too good and actually start winning money....
 
ubiquitous said:
Dunno about casinos, but many bookies do exactly that. The term they use for profit-making punters is "sharks".
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Oh casinos are the pits! Take card counting for example, its just a strategy to play 21/blackjack. Its not illegal, you are not holding extra cards, looking at the deck somehow etc. - you just remember what has been played already and use that to gauge what to bet. When you get too good at it, the casinos like to (rather heavy-handedly) remove you and ban you from playing, simply for being too good at their game!
 
I would say that these people are serving a civic function if they cause Tesco to be more carefull and doing a favor to the rest of us who do not have the time to check our bills.
Thumbs up to them.
 
bond-007 said:
I would say that 5 seconds would make all the difference if the matter was to go to a judge.
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Presumably though the judge would have to find some basis in law for the distinction... and nobody yet seems to have found one...
 
Brooklyn said:
Presumably though the judge would have to find some basis in law for the distinction... and nobody yet seems to have found one...
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Did you not bother reading the previous posts, for example this one:
 
Brooklyn said:
Well, you don't seem to be reading very carefully, because that one has nothing to do with what I was talking about in the post you quoted.
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Well maybe you should express yourself a bit clearer then because I haven't the foggiest what your query is so.
 
Over the weekend I was in the Dunnes Stores in the Sandyford Industrial Estate, admiring the unfinished apartment blocks and wondering if they will still be in the same state in 20 years time. Anyway, Dunnes have a special on baby milk , so I dually bought two tins. At the till, their POS system refused to scan in the second tin, the nice young man said he thought it had a restricted ingredient (ie paracetamol). So we called the manager over who said that 'head office had restricted milk to one till per customer, as there was a shortage of baby milk.' It was news to me that Margaret Heffernan was interested in the welling being of the people. Problem was quickly solved by scanning the tin through separately.
 
Back to the Basic Issue: When are you charged?

You are charged when money is requested

Whether you hand money over or not is immaterial.

However, Tesco should clarify their offer. Ideally it should say if an Item is rung up on a till with a price that is higher than the marked price, then the item will be given free to the customer.
 
This thread is very interesting. Last weekend I was refused a refund on an overcharged item at Tesco (Jervis Street branch) on the grounds that the offer doesn't apply to the self-service tills at all! Of course the signs don't say that! I wonder do they have different policies in different stores or are the assistants just told to use whatever excuses they can think up to not have to give the refund!
 
Mina said:
I wonder do they have different policies in different stores
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They seem to have different policies in the same store. My "incident" occurred at Jervis Centre too

or are the assistants just told to use whatever excuses they can think up to not have to give the refund!
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Think you hit the nail on the head there.
 
Never ever ask the person on the register for the refund. Go to the customer service area where they have the authority to give you the item for free.
 
The important thing is to complete the transaction at the register first and then complain to customer services.
 
bond-007 said:
The important thing is to complete the transaction at the register first and then complain to customer services.
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That's exactly what I did! It was customer services who told me the policy did not apply to self-service tills.
 
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