Hello,
I recently made a complaint to one of the 4 leading Irish banks. Since then, every time I call the bank, (you can not call the branch directly anymore) their branch support team answer. After I identify myself they always say, oh, can you please hold I am having a problem with the system, or, apologies, I am just logging into the system.
The thing is, I asked someone else who also banks with this company to call, and when they called the same number they were dealt with immediately.
This only seems to happen after I made the complaint, which was upheld - they admitted they made a mistake. This is all in the recent past now.
However, the tone of the staff members change, when - I assume they are reading some form of memo or notice that seems to be attached to my account.
Do you think or know if the banks do this? It makes me feel uncomfortable now. I get the impression they are like, oh, here we go again - making me feel like I am making a nuisance of myself, when, this is the first time I have ever complained.
Thanks for reading!
Cheers.
I recently made a complaint to one of the 4 leading Irish banks. Since then, every time I call the bank, (you can not call the branch directly anymore) their branch support team answer. After I identify myself they always say, oh, can you please hold I am having a problem with the system, or, apologies, I am just logging into the system.
The thing is, I asked someone else who also banks with this company to call, and when they called the same number they were dealt with immediately.
This only seems to happen after I made the complaint, which was upheld - they admitted they made a mistake. This is all in the recent past now.
However, the tone of the staff members change, when - I assume they are reading some form of memo or notice that seems to be attached to my account.
Do you think or know if the banks do this? It makes me feel uncomfortable now. I get the impression they are like, oh, here we go again - making me feel like I am making a nuisance of myself, when, this is the first time I have ever complained.
Thanks for reading!
Cheers.