talk talk - how can they do this?

[misemoll]

Can anyone tell me if it's legal for companies like Talk Talk to sign someone up over the phone without any written consent.
If it's legal, then it's a scandal.
My eldery mother was caught by this crowd whom she thought were Eircom and gave them her account no. 12 days later she got a welcome letter, (the T&Cs say you can opt out within 7 days of signing, the letter arrived by airmail 12 days after signing)
Customer service is disgraceful, after a battle I got her out of the contract.
I know she gave them the account no. but she swears the girl said she was calling from eircom.
Is there any use complaining to comreg?

 

[ClubMan]

Can anyone tell me if it's legal for companies like Talk Talk to sign someone up over the phone without any written consent.

I didn't think so. It's called slamming.

Is there any use complaining to comreg?

You could try but I wouldn't hold out much hope of them doing anything useful based on past experience (below). Call Age Action Ireland - they are much more likely to give useful assistance.

Former Smart residential customer now cut off

 

[misemoll]

thanks clubman,
read your (very!) long saga, scary stuff but scandalous. will get in touch with age action, there should be some way of stopping this carry on