discovery101
Registered User
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What type of broadband do you have with Eir and what are you switching to with Vodafone? If you're talking about ADSL (or FTTC) it's worth keeping in-mind that Vodafone are just reselling the Eir service, so all you are doing is adding a link in the chain between you and Eir.Hi there......what is the pain free way to switch from Eir which has the worse customer services in history to Vodafone which has the best offer at the moment.
I haven't done this move, but some things to keep in-mind -I’m in a similar boat intending to switch phone & broadband to virgin media once out of contract with eir. I was hopeful that eir did not need to be involved in the switch & no 30 day notice was needed according to their switching info at https://www.eir.ie/switching/
Am I being naïve & it’s actually a world of pain to switch?
We were involved in the switch of an older family member last year & that seemed to work this way.
The only thing I thought could be tricky is how to ideally not have to pay eir for the first month out of contract I.e. be able to switch right at the point the contract ends. I can’t see how that’s doable, but due to delays with virgin media order, there won’t be long to try it out before end of eir contract so it may be best to keep the 2 for an extra bit anyway you be sure it’s working reliably.
Firstly I think the service issues with Eir are somewhat overblown, that vast majority of customers do not have to contact them regularly and the services they receive just hum along. So I'd be cautious of causing yourself guaranteed effort by switching on the basis that you might be one of the few that have service problems and then have problems with Eir support.Appreciate your input Zenith thanks. I have eir fibre (get approx 80 megs wired). Have been with eir 14 years (slower broadband originally) & solid as a rock, until my line broke just this week actually but fair play they dealt with the fault efficiently.
I understand eir are all phone line whereas virgin are all TV and that appealed, because it means I can have 2 broadbands at once and the switch is much less risky.
But seeing a thread like this about nightmares of switching from eir is concerning. I initially assumed it could be an ordeal, but then saw how our relation's switch went ok last year & read the switching info page at https://www.eir.ie/switching/ and thought maybe this is plain sailing after all & there is some sort of switching code all the providers have to abide by now?
I'm not bothered about a landline outage during porting. It's barely used these days, whereas the broadband is *vital*.
We will no longer be able to have wired connections for work as in a different room from TV, but just a partition wall between & I'm hoping the potential 500 megs wired should result in a good wifi signal to the macs.
I'm only switching because of the huge hassle we had with the older family member's eir service last year. We needed to upgrade their broadband to be compatible with security cameras & there was literally endless hours on the phone waiting and then getting nowhere with reps & being passed from billy to jack. In the end we could find no way of getting eir to sell us something! So the only solution was to go nuclear and switch to another provider to sort it out, which we were loathe to do mid pandemic.
The whole thing was a nightmare & it brought home to me that if anything cropped up with our own service, we could have big trouble too. I've since heard so many eir horror stories in the media & it was even raised in some govt committee I think.
Under eir standard terms & conditions; you are required to give one months' notice to Terminate your eir service(s), unless you are Switching or Changing Service Provider.
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