Nec;
Non sustainable is determined when account goes into serious arrears and the income of the borrower cannot support it .
eg income 3,000 less mortgage 2,800 would be unsustainable.
Sustainable may be income increases to 5,000 mortgage 2,800 .
If you have paid all arrears the Bank have no issue, they may huff and puff but if you are up to date then all is well in their books.
If 2nd borrower is not engaging he/she may be non c0-operating but as long as Bank is getting paid , they have no strong gripe.
You as payer are obviously co-operating.
Good Luck.