Met Éireann Customer Charter
Met Éireann, Ireland’s National Meteorological Service, is part of the Department of the Environment, Heritage and Local Government. Our mission is to monitor, analyse and predict Ireland’s weather and climate, and to provide a range of high quality meteorological and related information to our customers.
We supply weather forecasts, warnings, climatological and environmental services to the general public, to aviation and to all sectors of the Irish economy.
Products and Services
Met Éireann will produce high quality weather observations, forecasts and warnings, along with a range of climatological and environmental services. Every effort will be made to match output style – whether for text, tabular or graphical products – with customers’ requirements.
Customer Liaison
Met Éireann will maintain liaison with customers to help ensure that products and services match their needs. Customer
satisfaction will be monitored through routine communications (telephone, letter, e-mail and fax), sector-specific surveys and face-to-face meetings at events and exhibitions.
Contact with Customers
Correspondence will normally be processed within 5 working days. An acknowledgement will be issued if it appears likely
that more than 5 working days will be required for a substantive response.
Telephone calls will be answered courteously and promptly. Calls to operational offices may encounter some delays
during periods of adverse weather, when call volumes increase substantially.
Personal callers - while Met Éireann has no public offices, many personal callers visit us in a business or professional
capacity. In all cases we will try to arrange such visits at mutually convenient times and provide appropriate meeting
facilities.
Publications
A regular schedule of routine publications will be maintained - Monthly Press Statement (first working day following the end of the month), Monthly Weather Bulletin (within 12 weeks of the end of each month) and Annual Report (3rd quarter of the year).
Web Site www.met.ie
All forecasts, warnings, observational and climatological data displayed on the site will be updated regularly. The design and content of the site will be monitored and enhanced on an on-going basis.
Forecast Accuracy
Met Éireann will include in its Annual Reports a range of verification scores showing the level of forecast accuracy.
Feedback
Met Éireann welcomes comments and suggestions on all aspects of its services. The Customer Liaison Officer (customer.liaison@met.ie) is the central contact point for managing customer feedback.
Equality/Diversity
Met Éireann is committed to treating all customers equally, while at the same time respecting individual distinctiveness and requirements.
Irish Language
Every effort will be made to facilitate customers who wish to conduct their business with Met Éireann through Irish. All
correspondence received in Irish will be responded to in Irish.
Freedom of Information
Requests under the Freedom of Information Act may be directed to Met Éireann’s FOI Officer at Glasnevin Hill, Dublin 9
(foi@met.ie).