State Savings Customer Service.

Eithneangela said:

2 weeks later, money in bank

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I don't understand this. They say it will be in your bank in 5 working days......but it takes two weeks? Why?

Bank holiday weekend, civil service ‘privilege day’, etc. No big deal. I was just happy to see the money in the account after reading a lot of negative posts on this thread.

I had cause to contact State Savings about an issue recently. I used the web form and heard nothing back after a week or more. So I tried their email address instead and received a reply within a day or two and sorted the issue out quickly after an exchange of a few more emails.

Eithneangela said:

Bank holiday weekend, civil service ‘privilege day’, etc.

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For the record, An Post was established in 1984 and it hasn't employed any Civil Servants since the mid 1980's!

And even if it did, "privilege days" were done away with in 2011! (https://circulars.gov.ie/pdf/circular/finance/2011/06.pdf).

Does anyone know if NTMA/AnPost have done away with the physical Savings Certificate document? Received letter today outlining relevant investment details, time, amount, maturity et al but it states "You will not be issued any further documentation in relation to this purchase"

Given the past insistence on the cert or bond at encashment/roll over (and only in March I received a physical cert on another investment) do not want to leave it 5 years before checking.

Thanks

It appears so. I received the document to which your refer, basically a description of the savings product, in relation to a recent purchase.

Yet another cock up by the incompetent people who administer our State Savings. (see my OP post).

I sent in a completed encashment form, together with a copy of my dated bank statement header, and showing all my personal details including my IBAN. (I do this every time even though I shouldn't have to). This was 10 days ago.

Today the 30th July I get a letter from them dated the 24th July telling me that they could not complete the encashment because the bank statement was not dated within the past 12 months. It was. It was dated June 2024. I have my bank statement sitting beside me with the top cut off, dated etc.

What is wrong with these idiots. I have a problem with them every time. Is it some sort of delaying tactic to withhold my payment or something else? Pure laziness is my belief.

Also, as I said before, why has it taken 6 days for this correspondence to arrive at my home. Sitting somewhere in the state savings postal room no doubt.

When I phoned I was told that there was a problem with their "scanning" last week. The helpful person I was speaking to, has to go off and find the paper correspondence and get back to me.

So. Who sent me the letter saying that my bank statement was not in date?. Whoever received it would have seen that it was a June 2024 statement. Does someone look at the scans and decide.......I can't read this so send out the usual "out of date" letter to the customer and have them send in a fresh statement.....because I am too lazy to get off my backside and check out the original paperwork?

They really are the pits.

Thankfully I am registered with them online so no longer have to fill in the encashment forms anymore. If a certificate or a cheque get's lost in the post you have to get form's filled out and go to post office and copy bills etc.

Again thankfully all my old bonds have now been cashed in or re-invested so I shouldn't get anymore cheque's and I don't think they issue new certificates anymore. Online is the way to go.

Just for some balance........

I filled in the Maturity Options Form In May. Received a phone call, for security reasons, within a week.
Money in my bank account within another week.
All through my online account with them.

charlie007 said:

Received a phone call, for security reasons, within a week.

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That's another thing. How do you know it is the State Savings that are calling you?

They ask you several security questions....despite the fact that it is them calling you and not the other way around.

WaterWater said:

That's another thing. How do you know it is the State Savings that are calling you?

They ask you several security questions....despite the fact that it is them calling you and not the other way around.

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Because 1. I'm expecting the phone call. I may even have requested to ring them back?

2. It's simply another layer of verification for them.

3. Asking security questions is quite standard for many organizations now.

charlie007 said:

Because 1. I'm expecting the phone call. I may even have requested to ring them back?

2. It's simply another layer of verification for them.

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Why is the instruction that you gave them online.....not enough for them?

gledswood said:

Why is the instruction that you gave them online.....not enough for them?

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As i said.....I'm assuming its just another layer of verification they need/want.

E.G. It's possible that the form I filled out online wasn't exactly clear?

Here you go, ladies and laddies: https://www.statesavings.ie/help-support/help-articles/customer-complaints-process

I can think of no better way to spend a wet bank holiday weekend.

Having just looked at the above link, I note StateSavings state the below......

Recognising genuine contact from State Savings​

Telephone:​

State Savings will never contact you by phone requesting your account number(s), password(s), login details, Debit Card CVV, verification codes or PIN.

State Savings will never ask you for your PPSN when confirming your identity over the phone.

In response to a communication or instruction from you we may contact you by phone and ask you to confirm your name, address, date of birth and in some cases we may ask you to confirm information in respect of a recent transaction or indeed some other security question.

charlie007 said:

Because 1. I'm expecting the phone call

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That is not a good reason. Scammers will randomly call numbers because at least some percentage of them will have recently requested to withdraw their money from State Savings.

Its just 1 of a number of reasons, whether good or bad is a matter of opinion.

If in doubt ring back and read the above Recognising genuine contact from State Savings

You cannot ring them back, as stated previously on this thread.

MugsGame said:

You cannot ring them back, as stated previously on this thread

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Just checked my phone records.

I got a missed call from them and rang back.
Call lasted 4 minutes.

basilbrush said:

I told them that it is poor security practice to answer security questions when someone calls you, and that I would call back using the number of the State Savings website. They told me that I couldn't do that, and it was confirmed when I did call back that you cannot be transferred to the security question people when you call - they can only call you. They said just look at the caller ID to verify it is them calling (while making audible sighs and using a tone that suggested I was wasting their time). It was useless trying to tell them about caller ID spoofing, so I had to accept that it was the only way.

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This is what led me to believe you couldn't call their security people back.