My experience of dealing with the SSE call centre was truly awful - almost as bad as Eir. Social welfare require, if you are claiming subsidy for an older person resident in your house, that their name goes on the bill. Trying to change the bill to add their name involves for some reason SSE setting up a new account and then refusing to do the annualised bill arrangements and they also will not do it if the older person has lost capacity through Alzheimer's or other dementia. They then blame the CRU (regulator) for the rules, while the CRU blames them for terrible procedures. If anyone gets caught in this trap, contact social welfare back again, they have another way to get you the money...