good to see that the country isn't going down the tubes after all. here was me thinking that everyone was worried about job cuts, salaries, abuse victims, healthcare, mortgages etc. but no, thank god some people still see fit to fight the good battle so we can have our latte or mocha with our sambo instead of tea or coffee. well done!
I've been in this situation before, and have handed over what I believe to be the fair amount along with my name and address, and told them to take me to the Small Claims Court for the difference.
I've done this more than once, and it always works. Never hear a word after