I bought an apartment six years ago and was surprised at how much noise I could hear from the upstairs apartment. After about a year or so I emailed the management agents asking if they could check the soundproofing as I didn't feel it could possibly comply with regulations. They responded by saying that the apartments met all of the minimum regulations and I just thought (foolishly) 'oh well, that's that'.
About a year and a half ago I got a bit of sense and emailed the management agents again, asking if I could have a photocopy of the documentation verifying the apartment met the soundproofing requirements. I was put off with emails about moving premises, they were located in storage at the moment, they would be sent on etc.
Due to a couple of things going on in my personal life (illness and a major bereavement) I didn't follow this up.
However, a couple of weeks ago I emailed them again asking where this documentation was and received a reply a couple of days ago saying 'have checked the records that we hold for the xxxxx development and unfortunately we do not have certificates confirming soundproofing on file.'
I have emailed back saying that, in that case, I want the soundproofing assessed but am still awaiting a reply.
Does anyone know what my rights are here and if they are obliged to have the appropriate certificates on file?
thanks.
About a year and a half ago I got a bit of sense and emailed the management agents again, asking if I could have a photocopy of the documentation verifying the apartment met the soundproofing requirements. I was put off with emails about moving premises, they were located in storage at the moment, they would be sent on etc.
Due to a couple of things going on in my personal life (illness and a major bereavement) I didn't follow this up.
However, a couple of weeks ago I emailed them again asking where this documentation was and received a reply a couple of days ago saying 'have checked the records that we hold for the xxxxx development and unfortunately we do not have certificates confirming soundproofing on file.'
I have emailed back saying that, in that case, I want the soundproofing assessed but am still awaiting a reply.
Does anyone know what my rights are here and if they are obliged to have the appropriate certificates on file?
thanks.