Sleepwizard.com Not Refunding 'money back guarantee'

I dont know anything about Sleepwizard.com but I am aware of a recent case where items were returned to a merchant in the US under a 30 day money back guarantee. Despite repeated emails, phonecalls and official intervention from a US state agency, the company involved ignored and resisted every request for a refund.
It was only through the involvment of the credit card company that money was eventually refunded. I dont know the details of what exactly happened in the banking system. I do know that the 30 day refund guarantee was worthless. It took about seven months of sheer persistence and ultimately whatever clout the credit card company wielded.
My advice is to stick with it. Dont let these crooks get away with it. They rely on frustrating customers so much that they'll give up looking for the refund.

Rang the credit card company today and after alot of being passed about, asked to phone back later etc. have been told to put everything in writing to them including our postal confirmation and all that and they might be able to do something about it for us. Will have to organise that. Even though I've far more important things to do with my time, if it stops robbers like that I guess it's worth it...

2Pack said:

cc company staff in Irish banks are competent and certainly not muppets, they work for telcos instead, ring them some evening and "charge back" the card .

sleepwizard are simply crooks it seems

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Personally wouldn't take seriously any website that claims " Clinical research proves that a person who is well rested will ( result in ) .......mens love handles will disappear " . Call me cynical if you want !!!!!!!!!!

demoivre said:

Personally wouldn't take seriously any website that claims " Clinical research proves that a person who is well rested will ( result in ) .......mens love handles will disappear " . Call me cynical if you want !!!!!!!!!!

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Don't remember reading that bit. Unfortunately when snoring is a big problem you will try alot of crap in the hope that it's cured.

It looks like something one would wear to a fetishist event.

I would imagine that real fetish facial wear would be more effective than the one featured on their site

Sorry to joke I know how difficult snoring can be...have you tried the ring which worked in our case but not when alcohol (even 1 glass) had been consumed?

Ha ha yes the thing was ridiculous (and scary) looking! Tried a nose ring type of thing that was recommended on another thread on this site, which did not work. Think we've had the p*ss taken out of us at this stage with all the money we've spent so not forking out €49.99 (Boots) for that ring aswell. Other half going to ask dentist about those mouth fixture thingies you can get made at next appointment.

Well good luck with it!

Thanks !

This company is using [broken link removed] an online payment processor. Typically this company will hold a reserve for the snoring co.

Go to that page and see the term chargeback.

If you dispute this with your credit card company, and have complied with the T&C's then, your credit company must refund you. Free-Merchant refunds your CC and takes the money from the merchant

You must get your CC company to take action

Regards
CharlieC

Very good CharlieC, had a look at that. It looks promising. Have printed out all of our e-mails, correspondence etc. so will get the letter off to the bank next week and hopefully we can get a refund. Will post back. Thanks for all the help.