Sleepwizard.com Not Refunding 'money back guarantee'

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newo

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Sorry, a bit of a boring topic. Problem with snoring in our house, have tried a few things, to no avail. Tried this www.sleepwizard.com - a complete load of crap, unsurprisingly, sent it back but they did not refund our credit card. We have sent numerous e-mails but they still haven't refunded us. Does anyone have any idea if we have any rights? I presume they are banking on the fact that nobody will chase them up and let's face we're not going to be able to do much from here when it's based in the US. Do we just have to put it down to experience and accept that that we have been gullible? They obviously know that snoring can be such a problem that people are willing to pay for any hope of a solution :mad:
 
Yes I had thought of that, but I doubt very much that's going to get me anywhere - just a rigmarole of holding on the phone and then some idiot telling me they can't refund it. I don't see why they would refund it, but I might give them a try thanks.
 
Had a similar problem myself about 8 years ago, went to Egypt on holiday and was very careful with my card (skimming etc.) When we got home and got the visa bill in there was 1 transaction for 85 punts that I didn't remember getting. Rang the visa people and was advised to pay the rest of the bill and they would request a copy of the authorisation slip from Egypt. Was advised that this could take up to 90 days. They posted a note on my account to say that this amount was queried and no interest was added for not paying it. In the event that the vendor didn't reply within that time-frame, the transaction would be wiped from my account, which was what happened.

Can't see why your card people would handle it any differently. I assume that you have proof that you mailed the item back to them? If the company in the US aren't responding to your emails maybe they'll look into things a bit deeper their end if the payment was stopped!
 
That's interesting. This is going back about 4-5 months that the money was taken from our card though, so it might be too late. My other half mailed the product back to them so I must check if we have proof of postage. If so I think you're right we should give them a call. Thanks for that advice!
 
There's a differnce between not paying for something you didn't buy and not paying for something that just didn't work out.

If there's no disputing that the transaction occurred, the credit card company isn't obliged to intervene. Your consumer rights are another issue, of course, but not one on which you are entitled to the assistance of your CC company.
 
posted by Magoo
There's a differnce between not paying for something you didn't buy and not paying for something that just didn't work out.
Click to expand...
You're right Magoo - didn't think of it that way.
 
Yes that's why I didn't bother ringing the CC company in the first place as I was sure there wasn't anything they could do. Anyway I need to check we have proof of postage before I can do anything really so better get on to that...
 
This is from their website:



100% UNCONDITIONAL MONEY-BACK GUARANTEE

[FONT=Arial, Helvetica, Sans-Serif]All orders from sleep wizard may be returned within 30 days from the date of purchase for a refund of the purchase price. In order to return your order, mail back to the return address listed on your package. All free items must be returned in order to receive your refund. merchandise must be in the original packaging including manuals and all products. Any shipping and/or handling charges on the original order will not be refunded. Must be registered or certified. If sent back first class you will not be credited. When returning merchandise you must include the date of purchase.[/FONT]
[FONT=Arial, Helvetica, Sans-Serif][/FONT]


 
Yes it was returned straight after the first night's (lack of) sleep. check with other half who said yes it was sent by registered post through work. We should chase up the registered post trail.
 
If you have complied fully with the terms & conditions of their returns policy, you should try making a case to your credit card company for a disputed transaction.
 
Well just to support you I sent them an email during the week. Nothing nasty. Just surprised at their actions etc....
 
Well thanks for that Grizzly. Hopefully get our hands on the registered receipt slip today and I can determine if the product was received back and signed for by them.
 
I've just confirmed with An Post that the package was delivered and signed for by Sleep Wizard. I've printed out the confirmation from the American Postal Website also. I think next thing I can do I guess is get onto my credit card people and see what they say. Have just confirmed all the dates and we ordered from them on 4th April and they signed for our returned package on 1st May so that is within the 30 days. They put 'United Kingdom' instead of 'Ireland' on our package (makes me wonder did they want it to take longer to reach us so that the 30 days would have passed), however looks like we got it back in time. I don't think the credit card company will be able to do anything but no harm in us ringing, will try do that over the weekend.
 
Since my last post my other half forwarded an e-mail to sleepwizard forwarding the confirmation that the product was received back from them within 30 days of them sending it to us, and said that if we didn't receive our refund we would be engaging a solicitor.

Surprise surprise they completely ignored it, probably smug in the knowledge that we are not likely to engage a solicitor for such a small sum and knowing we are based in Ireland.

Haven't rang the credit card company as neither of us working in jobs where you can make these type of calls during the day and never think of it at night / don't relish having to hold and then talk to some muppet who most definitely won't know the answer.

Every so often we fume though!
 
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cc company staff in Irish banks are competent and certainly not muppets, they work for telcos instead, ring them some evening and "charge back" the card .

sleepwizard are simply crooks it seems
 
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