I have a libel\slander question. a year ago I had an issue with a large retail chain regarding an exchange of an item. Without going into too many details(it would take too long) I was sent away from the store without them exchanging my goods. I complained to their head office in the UK. I was told that this shouldnt have happened and to go back to the store for an apology. I never got this and the manager then said that I was aggressive on the night in question(she wasnt there herself). I disagreed but in the end was told that I was barred from the shop for six months(head office told me this). To be honest I found this slightly amusing and eventhough it initially annoyed me It didnt really bother me. I returned to the store two weeks ago(with a work colleague). I was there no more than five minutes when the i heard a voice from 20 feet or so behind me call my name. I turned around and it was the manager. she said that i was not welcome in the store and that she would call the Gardai if i didnt leave. I was mortified(there were other customers in the shop and I was with a work colleague and she had a raised voice). The only thing that I could think of saying was that it was a 6 month ban(i said this very quietly). She said she didnt care and that I was to leave. To say I was disgusted and embarrased is an understatement. I have been on to their head office in the UK and have now been told that its unlikely that she will apologise. I have been asked to put everything in writing. I assume the reason why she wont apologise is because it would be an admission that she did something wrong and that I could then take a slander case against them. I have told them that its not compensation that I am looking for but an apology and that if I do not recieve this then I will go the legal route. Can anyone give me any advice. Thanks