Not sure if this is widely known or not, so thought I'd post info.....
On the advice of a friend who had done similarly, I recently contacted Sky TV customer services and expressed my wish to cancel my subscription because it had become unaffordable.
I was transferred to another department where another helpful chap at first asked what the reason for cancelling was and if it was pure cost could we work something out.
I was, of course hoping for this so agreed to maybe looking at reducing the cost of the package and retaining the subscription.
He took a look at my subscription (€78 monthly for 1 Sky+ and 3 additional multiroom standard boxes).
Each multiroom box was costing €15 monthly, so without any arguments he asked if it would help if the multiroom boxes were free for 1 year.
Of course I felt I had to pretend otherwise but eventually came around and agreed to retain the subscription.
This represents a saving of €540 over the year for the sake of a quick phone call
On the advice of a friend who had done similarly, I recently contacted Sky TV customer services and expressed my wish to cancel my subscription because it had become unaffordable.
I was transferred to another department where another helpful chap at first asked what the reason for cancelling was and if it was pure cost could we work something out.
I was, of course hoping for this so agreed to maybe looking at reducing the cost of the package and retaining the subscription.
He took a look at my subscription (€78 monthly for 1 Sky+ and 3 additional multiroom standard boxes).
Each multiroom box was costing €15 monthly, so without any arguments he asked if it would help if the multiroom boxes were free for 1 year.
Of course I felt I had to pretend otherwise but eventually came around and agreed to retain the subscription.
This represents a saving of €540 over the year for the sake of a quick phone call
