Sitting down with the Ombudsman as Mediation and my Financial Provider to discuss

Without any advance warning my bank brought a litigation partner from one of the large law firms - felt like bullying tactics to me. Luckily I brought my friend with me who just happened to be a solicitor too. I lost faith in the process then - how could an ordinary person on the street compete with that? So my advice is be prepared for the worst, it may not turn out to be the worst but at least you will be confident going in.
 
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Either side is entitled to bring advisors with them.

The Ombudsman will ensure that the customer is not at a disadvantage.

Brendan
 
Brendan Burgess said:
Either side is entitled to bring advisors with them.

The Ombudsman will ensure that the customer is not at a disadvantage.
Click to expand...

That's my experience too. I've had two complaints ruled in my favour by the Ombudsman. Both times it's been my amateur efforts with no legal input.

The system has a built-in bias in favour of the little guy as obviously big organisations can draw on legal firepower.
 
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