J
JJL
Guest
Bought an oak table (which is solid oak legs and surround but veneer central panel) just over 2 years ago. After 18 months veneer panel started bulging up in one corner. Rang shop to be told 12 month guarantee no chance of investigation. Few weeks later decided to try again as I was so annoyed about it. Spoke with another person who at least sought pictures etc. this time I emailed the manufacturer also who examined photos and said bulging was due to moisture.
My argument is that I only wiped the table with a damp cloth - no excess or prolonged exposure to moisture so table was not fit for purpose. Manufacturer says they give shop 2 year guarantee which includes time goods are stored by shop before being sold. As we are now outside 2 year period they are not entertaining me.
I feel as I rang shop after 18 months and the fact you could reasonably expect a table to last longer than that we have an argument. Any opinions??
My argument is that I only wiped the table with a damp cloth - no excess or prolonged exposure to moisture so table was not fit for purpose. Manufacturer says they give shop 2 year guarantee which includes time goods are stored by shop before being sold. As we are now outside 2 year period they are not entertaining me.
I feel as I rang shop after 18 months and the fact you could reasonably expect a table to last longer than that we have an argument. Any opinions??