Shop Guarantee vs Makers Guarantee

R

roker

Registered User
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A little word of advice in these difficult times, when shop etc. are liable to close down. I have past experience of having a JVC TV going faulty during the guarantee period. I had a shop guarantee and the shop had closed down. When I contacted JVC direct they said they could not honour the guarantee because the TVs were not imported via themselves; so I had to pay for the repair.

Most shops will give you a receipt stating that this is the guarantee.
I would advise anyone buying goods especially electrical, to insist on a makers guarantee or don’t buy it.
 
I do not think that this is correct.

I recently posted some legislation links re this, will try to locate it for you

Nicola
 
Thanks NicolaM. I am talking about a real experience, who do I contact when there is no retailer and the manufacture will not accept responsiblity? this was quite a long time back, but why does the retailer still tell you to keep the receipt as guarantee? About the 6 year limit on goods, I have also had a more recent experience with an expensive Panasonic TV, after 5 years the CRT went faulty, I would expect 15 years from a CRT. When I wrote to Panasonic, I was told "Sorry it is out of the 1 year warranty"
 
Hi Roker,
I personally would have contacted the manufacturer, and pointed out their statutory obligations, in writing, with reference to the legislation.
Did you try doing that?
They absolutely legally can be held responsible.

Nicola
 
If the TV was outside the guarantee which is normally 12 months did Panasonic offer to repair it for a price? if they did thats fair enough imo
 
No. The cost of replacing a 21 wide screen TV tube would have been hugh. I wrote twice to Panasonic because I found out that they had been importing inferior TV tubes from czechoslovakia. I scrapped it and bought a LCD TV
 
Sounds like the JVC TV in the original post was grey market (i.e. imported directly from another market without going through the official supplier here). AFAIK they don't have to honour the warranty on such goods.
 
dinjoecurry said:
If the TV was outside the guarantee which is normally 12 months did Panasonic offer to repair it for a price? if they did thats fair enough imo
Click to expand...

Under EU legislation their is a 2 year warranty on consumer goods despite what the manufacturer or retailer says.

I am not sure what the position is when the goods are imported through a grey market. If the retailer no longer exists then I guess you could go after the manufacturer in the country of manufacture.
 
NicolaM said:
Hi Roker,
I personally would have contacted the manufacturer, and pointed out their statutory obligations, in writing, with reference to the legislation.
Did you try doing that?
They absolutely legally can be held responsible.
Click to expand...
The manufacturer has no legal responsibility, as the seller has no contract with him.
It's always the shop where you bought the good, that has the legal responisbility
 
Many years ago when I had patio doors installed the supplier told me they came with a life guarantee. Being young and naive I didn't ask him to put that in writing. However I did ask him whose life, mine, his or the life of the company.
While the company has long since gone, the owner has gone to his little in the sky, thankfully I,m still here and my doors are still fully operating
 
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