Hi,
We booked one of these 3B&B & 1 dinner stays at a hotel recently.
They had the restaurant menu in the room and on display outside the restaurant in the hotel, so me being me i had already chosen what I'd order
. We booked our meal on the Sat evening for Sunday evening.
When we went in to the restaurant we were given a different menu which was a set menu as we had booked a 'special deal'. This menu had 3 starters, 3 main courses & 3 desserts. Main courses were chicken, pork chops or salmon. Not even a beef choice which I would think is very common choice for people.
We asked the waiter for the 'proper' menu and he said as we were part of a deal that was the only menu we could choose from. When we argued he said we could pay an extra €10 each to choose from the a la carte one.
We were quite annoyed, it was like we had been given the 'poor mans' menu while our neighbours dined on the nice one.
We called the manager over who reluctantly said she would give us the other menu to choose from. Our arguement was that we were paying almost €500 for the hotel room, had socialised in the hotel bar each night and had not been told when we booked (either the trip initialy or when we booked the restaurant) that we would only have a set menu to choose from. Especially in this economic climate, we did not expect to be asked for another €20. (Nothing to do with the actual money, its the principal really).
What do you think? Did you know that you only get a set meal when you book these deals? Do you think thats fair?