Sale mattress now not in stock - options

Hi,

Bought a mattress recently which was reduced from €600 to €300. Just before delivery, got a call from shop to say they did not have the mattress in stock now, and they were upgrading me to a mattress worth €450.
What are my rights here, seing as I feel I am now getting a mattress of inferior quality to original one that I had agreed to buy.
Am I only really entitled to a replacement mattress worth €300, and if so should I accept their current offer?

RiverKing said:

Hi,

Bought a mattress recently which was reduced from €600 to €300. Just before delivery, got a call from shop to say they did not have the mattress in stock now, and they were upgrading me to a mattress worth €450.
What are my rights here, seing as I feel I am now getting a mattress of inferior quality to original one that I had agreed to buy.
Am I only really entitled to a replacement mattress worth €300, and if so should I accept their current offer?

Click to expand...

They can't do that without your agreement and if you refuse, then refund in order unless you choose an alternative mattress.