Ryanair to improve their website

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Ryanair's app to be free of charge from next month Ryanair has told shareholders at its AGM today that its main focus this winter is to invest in - and improve - its website, its mobile platform and its interaction with customers via social media.

Ryanair's chief executive Michael O'Leary said the airline will remove the ''recaptcha'' security feature from its website from November for individual passengers.

However, the feature will remain in place for large bookings and travel agents.

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Michael O'Leary told today's AGM in Dublin today that the airline will improve the company's website by making it easier for customers to navigate and book flights.

''These improvements will be accompanied by a new digital marketing strategy which will see Ryanair switch a significant proportion of its marketing budget from old to new media, with a particular focus on mobile and social media platforms,'' Mr O'Leary added.

The airline's mobile app will be available free of charge from October 1. The app currently costs €3 to download.


http://www.rte.ie/news/business/2013/0920/475378-ryanair-shareholders-gather-for-agm/
 
Ryanair to recruit new website team

[broken link removed] is seeking to hire 50 new IT and digital specialists to revamp its website, Ryanair.com.


The carrier said it plans to recruit web developers, designers, analysts, software engineers, SEO and content, CRM and email specialists to transform its website and design a new mobile app .




As part of the recruitment process, the airline is holding a “web open day” at its Swords offices on Saturday, February 8th.
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I tried to book a flight last night and I found it very frustrating. Has it been redesigned recently? I wanted flights on specific dates and they were giving me choices of other dates as well. Aer Lingus has always done this, but I never saw the point of it. Don't most people have relatively fixed dates for their flights?



I knew a particular flight existed on the day I wanted to fly out, but it was not appearing. Bizarrely I could access it through Skyscanner but not directly from the Ryanair website. Even if that's user error on my part, the site should not be so prone to user error.



In the end, I decided to fly Aer Lingus via a less convenient airport.



Brendan

(I am a shareholder in Ryanair)
 
Used the website recently to book a number of flights for myself and found it much more user friendly. It recognised me after my initial booking and I didn't have to keep repeating myself. Much better than before. Also have noticed that the general service attitude at airports and on board is much improved. Good to see. Well done Mr. O'Leary.
 
Having alternative dates showing when you are on the site is very convenient when you can be flexible as many people are.A day before or after your target date can have a very different price.
 
I would actually prefer if Ryanair, like Aer Lingus displayed the full month. I am very flexible about the dates I fly. It can also be useful for scanning for flight times. Ryanair have a few destinations that arrive at their destination in the late evening but on some days they might have an earlier flight.
 
ParkLane said:
I would actually prefer if Ryanair, like Aer Lingus displayed the full month. I am very flexible about the dates I fly. It can also be useful for scanning for flight times. Ryanair have a few destinations that arrive at their destination in the late evening but on some days they might have an earlier flight.
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Up until recently, I used the skyscanner site to provide a whole month view (of ryanair and other carriers). However, I notice something strange of late. Now when I select one leg of the journey, some of the prices for the return leg then 'disappear' from the return leg. Is it that Ryanair have messed about in the background - and now match an outward journey in terms of pricing with a price variation on the return journey?

I hope that makes sense....
 
Just checked in for a return flight next week. Beginning of February is when Ryanair are allowing seat allocation, however they are charging for it. If you want to specify your own seat you pay 5 Euro each way. I suppose there is an option to leave it to chance but I'm assuming that the system will just randomly allocate a seat. I tend to prefer window or aisle so want to specify my seat. If I do that at time of checkin for a return flight, I'm charged 10 Euro.

Has anyone allowed the system to allocate the seat and if so could you then change the allocation?
 
I had a quick look today on Ryanair, but Aerlingus was €40 cheaper for my flight to Berlin in 3 months time.
 
Lauren said:
If you want to specify your own seat you pay 5 Euro each way. I suppose there is an option to leave it to chance but I'm assuming that the system will just randomly allocate a seat.
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Just imagine it. Previous to this there was a free for all on Ryanair regarding seats. Then they introduced paying for certain seats towards the front of the plane. They were forced to put a "reserved" printout on each of these seats. If they have randomly reserved seats throughout the plane what is going to happen? I cannot imagine the Ryanair staff going through the plane placing reserved notices on certain seats. I would imagine that you might find someone in the seat that you have reserved and paid for. If they allocate tickets for each seat for every person will you get two together if couples are travelling? Also will the priority boarding queue end up longer than the non priority queue. I hope they have thought this true. Should be fun.
 
It will be fun alright. I am booked to go to Oslo remote airport in March. ;)
 
I reserved seats on an Aer Lingus flight by accident. And it was a great accident.

I got the seats at the very front. Plenty of room. Last on the plane and first off. For €10, it was well worth it. If you are last on, you might have a difficulty in stowing your baggage, though. So if you want to be first off, board early as well.

Since then I have always reserved particular seats
 
From the Ryanair FAQ it's the same sort of policy as Aer Lingus.

We will endeavour to seat families together however this will not always be possible. If you want to be guaranteed seats together we recommend that seats are purchased.

If you chose not to select and purchase a seat and have been randomly allocated seats which are not together please contact our call centre so that may try to assist you.
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I'm assuming that the system will just randomly allocate a seat. I tend to prefer window or aisle so want to specify my seat.
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Any system that tries to seat families together will result in most middle seats being allocated to couples and groups. Putting a single traveller in the middle makes it harder to accommodate groups, so the odds of avoiding a middle seat would be good if you wanted to save 10 euro.
 
Hadn't thought about it...I'll risk it the next time I travel and see what happens...I'm just wondering though if during the check in process when you are randomly allocated a seat if you can reject the allocation and request a new allocation before finalising and printing the boarding pass.
 
ParkLane said:
I cannot imagine the Ryanair staff going through the plane placing reserved notices on certain seats. I would imagine that you might find someone in the seat that you have reserved and paid for. If they allocate tickets for each seat for every person will you get two together if couples are travelling? Also will the priority boarding queue end up longer than the non priority queue. I hope they have thought this true. Should be fun.
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No reserve signs will be needed as everyone is allocated a seat number.

I've just checked in online for travel on Monday and was automatically allocated a seat.
There was no option to change the seat and luckily myself and my son are sitting together.

This may be ok for 2 travelling together but for the summer holidays with big groups and young kids travelling together this will be interesting to see how they cope.

I think come that time it will be carefull what you wish for and people may want to go back to priority boarding. Or maybe this is a clever way for ryanair to encourage more people to reserve seats.
 
peno said:
No reserve signs will be needed as everyone is allocated a seat number.

I've just checked in online for travel on Monday and was automatically allocated a seat.
There was no option to change the seat and luckily myself and my son are sitting together.

This may be ok for 2 travelling together but for the summer holidays with big groups and young kids travelling together this will be interesting to see how they cope.

I think come that time it will be carefull what you wish for and people may want to go back to priority boarding. Or maybe this is a clever way for ryanair to encourage more people to reserve seats.
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This will be fun. At least Aer Lingus allow you to select any vacant seat at checkin. I can see families being split up and Ryanair being awkward as per usual. This fear factor means more money for Ryanair as families will pay to ensure they sit together.
 
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