NoRegretsCoyote
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A couple of years ago I had a package holiday where the departure was delayed by a day. The airline offered vouchers - not particularly useful as the airline only flew to one airport from Ireland. I pointed out my rights under EU law but got nowhere. I went through the the aviation authority's website:I took a Ryanair flight with the family after Christmas and departure was delayed by just over four hours. They told it was down to a technical fault that needed an engineer to sign off on.
My understanding is that under EU Regulation 261/2004 any delay over three hours entitles each passenger to a €250 refund from the airline. There were five of us so it's not a small amount of money.
There is a part of the Ryanair website where you can make this claim but the page kept on timing out (I suspect on purpose). I gave up and just wrote them a letter outlining the delay, my rights, passenger details, IBAN, etc. I wrote another letter after four weeks as a reminder but still no refund. I had the same issue with Aer Lingus about a decade ago and the whole process was much simpler but this is Ryanair I'm talking about of course.
My only next step seems to be to take it the Commission for Aviation Regulation? Has anyone else needed to do this?
Flights were only €600-odd return for five of us.Our return flights were €750 total
I was surprised to see that the legislation specifics fixed € amounts of compensation which, over time, will inevitably reduce in real value. Strange that they don't perhaps tie the compensation to the original outlay or something?Flights were only €600-odd return for five of us.
TBH it's a silly law where my 5-year-old is being compensated for running around a departure gate for a few hours but I'm fully intending to claim.
Yeah I think the logic is to compensate for loss of enjoyment.Strange that they don't perhaps tie the compensation to the original outlay or something?
Difficult to claim that that was inside the airline's control."caused due to an unexpected equipment failure (radar failure). As this delay was unexpected and therefore outside Ryanair’s control we regret to advise that no monetary compensation is due under EU Regulation 261/2004"
What if it was the plane's radar equipment?Difficult to claim that that was inside the airline's control.
I know there is case law to say that if it is anything to do with the operation of the aircraft itself it is deemed as being within the airline's control.
AFAIK commercial aircraft don't routinely use radar.What if it was the plane's radar equipment?
Thanks! How long did it take for the funds to land?Completed simple form on their EU 261 Claim Web form for both.
Hi Joe, was this flight from Malaga by any chance? Myself and my girlfriend had a Malaga-Dublin flight cancelled in September with Ryanair blaming a French ATC strike. They refused our compensation request as they said it was outside their control. Bit of a pain, we had an extra 2 days there and we were lucky with the accommodation (family apartment) but the new flights with Aer Lingus cost us over €400 in total. Ryanair were saying they had no new flight for us until the Sunday, original flight was the Thursday.Yes I got the compensation last september, the flight was delayed by air traffic control strikes in France. There are 2 categories, one if you want to item all your expenses with receipts a bit arduous, the other you just enter your bank details and hey presto you get 250euros into your bank account in a few days. Maybe ryanair can bill the french air traffic control for their expenses later
it was a flight from Wroclaw to Newcastle, the flight was delayed 4 hours, however I subsequently missed a connecting ryanair flight to dublin because of the delay. I entered the flight number and selected the option without itemised invoices for expenses, then entered my bank details and was credited 250 euros within a couple of days. Maybe it was something to do with missing the connecting ryanair flight but I never entered any details about that flightHi Joe, was this flight from Malaga by any chance? Myself and my girlfriend had a Malaga-Dublin flight cancelled in September with Ryanair blaming a French ATC strike. They refused our compensation request as they said it was outside their control. Bit of a pain, we had an extra 2 days there and we were lucky with the accommodation (family apartment) but the new flights with Aer Lingus cost us over €400 in total. Ryanair were saying they had no new flight for us until the Sunday, original flight was the Thursday.
How did you go about it?
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