RTB - registering new account. Did this work for anybody?

I need to register a tenancy with the RTB and went to their web site. I already have an account but the message on the landing page says that I need to register for a new account. I filled in the info and the message on the next page says

"To continue setting up your online account, we need to verify your email address. You will receive an email to the email address provided containing a verification link. Complete the steps in the email. This link will expire in 2 hours."

I haven't received any email with a verification link. I've checked my junk folder too, but there's nothing there either. Just wondering if anybody has managed to create a "new" account on the RTB site yet?

Thanks!

I had similar issues and ended up having to contact them directly to activate it

Kramer said:

I had similar issues and ended up having to contact them directly to activate it

Click to expand...

Thanks Kramer. I'll try that now.

Another dysfunctional process from the RTB. Remove everyone accounts and the system to re-register is broken.

I gave up and emailed scanned paperwork.

How anyone trusts their data is inexplicable to me.

They ask for so much documentation then can't find it, and record it wrong. Even where its right they change it so its wrong.

They want me to re-register so I can unregister. Again.

Just an update... I spoke, via web chat, and was told that the applications are processed overnight and that I should receive an email the following day. I didn't get any email though so it looks like it's back to the web chat again.

I went back on web-chat and didn't have to wait too long to get to talk to somebody. I explained the situation and gave my email address. As I'm using a hotmail address, I was told the following:

"Ok, I see the issue here then. You will have to go through the first step of creating your account again - because you weren't verified within 24 hours, the details put in so far have been deleted. You didn't get the verification email because there's just an extra step that Hotmail users have to carry out - Hotmail accounts need to change the security settings in the email account to receive emails from us. Here is the 'how to guide' https://www.rtb.ie/images/uploads/general/Hotmail_Safe_Sender.pdf Then go to the log in page and resend the verification link-Here is the link for that Once this is done you should receive the verification email- be sure to check your junk/spam mail after this."

I went and followed the steps and added rtb.ie to the "safe senders" list and submitted my email address again. The agent confirmed that he could see my submission and said "It may just take a little while to send - if you check back in later in the day you should get it & be able to continue!"

The issue with this is that the link is only active for 2 hours, so if I miss the email (which is possible, as I'm working), it could have expired by the time I see the mail. I asked the agent if it was possible for the link to be active for longer than 2 hours; I suggested 24 hours, but he said no.

So, if the mail does come, and I don't click on it within the 2-hour window, I need to start the process all over again. I asked how long it takes for the email to be sent, and the response I got was "It can take up to 24 hours for it to send - if it's still not sent after that please contact us again".