RTÉ/ComReg - "Three Ireland mobile customers set for refund"

Three Ireland is to refund €3.76m to about 14,000 customers after admitting to breaches of the roaming regulations

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In the case of Three Ireland, ComReg concluded that some of its customers had not been given the appropriate notification when they reached either the €50 or €100 default limit. Telecos have been required to give this information since July 2022.

In addition, some customers received a notification that did not include the costs associated with each additional unit being used. These breaches affected approximately 14,000 customers.

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Three Ireland is to refund €3.76m to about 14,000 customers

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