RTÉ/ComReg - "Three Ireland mobile customers set for refund"

[ClubMan]

Three Ireland mobile customers set for refund

Three Ireland is to refund €3.76m to about 14,000 customers after admitting to breaches of the roaming regulations

m.independent.ie

Three Ireland is to refund €3.76m to about 14,000 customers after admitting to breaches of the roaming regulations

...

In the case of Three Ireland, ComReg concluded that some of its customers had not been given the appropriate notification when they reached either the €50 or €100 default limit. Telecos have been required to give this information since July 2022.

In addition, some customers received a notification that did not include the costs associated with each additional unit being used. These breaches affected approximately 14,000 customers.

 

[odyssey06]

"In addition it has levied fines of €24,300 on companies on foot of those investigations."

That'll teach 'em.

 

[ClubMan]

Three Ireland is to refund €3.76m to about 14,000 customers

An average of €270 per customer!

 

[elcato]

I left them about 10 years ago because of this very reason. I won't hold me breathe on any refund.