They're claiming it was a bug. Was it a bald dude?
Yep, that's the picture that seems to have popped up for a lot of people.Yes...
I think Revolut’s great, but only for spending money (e.g. a couple of grand).Just read some of the comments on that twitter link, looks like there was more than me concerned.
A timely reminder that we've very limited protection, when something goes wrong at Revolut.
In fairness, that seems like a fairly prompt and professional response from them. What more would you expect them to do?Just read some of the comments on that twitter link, looks like there was more than me concerned.
A timely reminder that we've very limited protection, when something goes wrong at Revolut.
How would you feel if my face popped up on your online banking homepage?In fairness, that seems like a fairly prompt and professional response from them. What more would you expect them to do?
I'd prefer to see the wrong face than to lose access to my account for days (or was it weeks) as happened with Ulster Bank some years back. These things happen with IT systems. Provided that it IS a straightforward bug and not a breach of privacy in any way, it doesn't seem like that big a deal, and it seems like they responded promptly and professionally.How would you feel if my face popped up on your online banking homepage?
I’m shocked when I hear of people with real money on the platform.
Well with 20m users, that’s only 230 quid a head to be fair.Yup. About £4.6 billion of it according to Revolut's Annual Report for the year ending 2020.
I’m shocked when I hear of people with real money on the platform.
An onscreen message when you log on, would be preferable.In fairness, that seems like a fairly prompt and professional response from them. What more would you expect them to do?
I dunno, the Revolut issues on Friday night for the Late Late toy show were very well covered in Irish media. I don't think they're getting any kind of free pass here. Anyone who is concerned about a Data Protection issue can report that directly to the DPC.An onscreen message when you log on, would be preferable.
You mentioned a Bank, well what do you think the reaction would have been, had this happened with the Bank of Ireland app (for example), rather than Revolut?
Personally, I think it would have been:
* reported on RTE News, on the radio, and in the papers,
* the Central Bank would be seeking assurances regarding the safety of peoples money,
* the Data Protection Commissioner would want conformation that peoples data was still safe,
....and a brief message on Twitter wouldn't be an acceptable apology, with a minimum of 3-5 days of negative publicity for BoI one of the consequences (perhaps a lot longer, of we use your reference of the Ulster Bank outage, as a comparison).
Personally, I think it would have been:
* reported on RTE News, on the radio, and in the papers,
* the Central Bank would be seeking assurances regarding the safety of peoples money,
* the Data Protection Commissioner would want conformation that peoples data was still safe,
I recently made a mistake and ordered 2 replacement debit cards instead of one. The first card was free and the second one was 5 euro + 7 euro postage. I used the live chat and was told there was a 1 hour wait time. After I hour the agent replied and swiftly canceled the second debit card and gave a full refund of the charges. In my opinion Revolut has a very good customer service.Revolut's customer service is shockingly bad - its saying that if I want a live agent, I've to wait over an hour.
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