I really doubt it is even in the video you link to they say it is pretty much only useful for people of interest. Plus I don't think Revolut send codes via SMS. They have it in the app. I tried adding a card to Google Pay recently and could not get it to send via SMS.You would certainly hope that SS7 attacks are very unlikely - but not impossible. The sheer number of people reporting these issues has me questioning if phishing is really the route cause, albeit I accept that it is the most plausible explanation.
I know one that got the money back as it came up yesterday and he said it cost him more in time arguing with them than it was worth. But it was under €100. Not sure about the others. But none use revolut anymore except for small stuff.Gosh! Did any of the 4 people get to the route case? i.e. phished etc?
I hope they pushed back on this with Revolut even if the sum was small. Revolut is truly awful with how they handle fraud.
No i didn't have to enter a code to freeze, i just remembering tapping Yes/noDid you have to enter a code for them to freeze your card, or did it just a Yes/No response?
Get a final letter from Revolut, then submit complaint to the financial ombudsman. Revolut refunded me (a much smaller amount) months after the fraud only when the ombudsman contacted them, so not sure that will work, but you can try.Update:
I reported it to the Guards, they took a Statement, but i don't think anything can be done from their end. I just wanted to report it. I had a call booked for 10.50 this morning with Revolut, but it never happened! Just wondering what next steps to take, i have tried again and again on the app today to see if someone can take my case seriously but to no avail. I might try the CCPC as mentioned. I read somewhere to follow up with Revolut in writing with all of my information, not sure if that will help, it's just shocking how they deal with customers. I might just contact The irish Independent as my sister-in-law sent me an article from the Irish independent this evening about a cyber security expert who had €5000 taken from Revolut all while he slept! same situation!
Update:
I reported it to the Guards, they took a Statement, but i don't think anything can be done from their end. I just wanted to report it. I had a call booked for 10.50 this morning with Revolut, but it never happened! Just wondering what next steps to take, i have tried again and again on the app today to see if someone can take my case seriously but to no avail. I might try the CCPC as mentioned. I read somewhere to follow up with Revolut in writing with all of my information, not sure if that will help, it's just shocking how they deal with customers. I might just contact The irish Independent as my sister-in-law sent me an article from the Irish independent this evening about a cyber security expert who had €5000 taken from Revolut all while he slept! same situation!
Update:
The irish Independent as my sister-in-law sent me an article from the Irish independent this evening about a cyber security expert who had €5000 taken from Revolut all while he slept! same situation!
It's just scary this can happen to a cyber security expert, not much hope for rest of us mere mortals so.
It is not just anecdotal:Instead of relying on, perhaps questionable, anecdotal reports maybe some systematic analysis of actual or potential security vulnerabilities with Revolut exists
Someone needs to investigate this issue properly.
I was referring to anecdotes about the technicalities of such incidents and how better to get a handle on those in order to understand why they're happening. I suspect that many are due to negligence on the part of users but maybe some are due to systemic security flaws with Revolut's tech?It is not just anecdotal:
"Revolut had more fraud complaints in the second half of last year than any other U.K. bank, according to data seen by Bloomberg. . .
In nearly half of the cases against Revolut last year reviewed by the FOS, the ombudsman ordered the fintech to reimburse customer losses, according to data seen by Bloomberg"
Revolut faces more fraud claims than other UK banks: report
The fintech investigates each fraud claim independently of other cases, and takes such claims “incredibly seriously,” a spokesperson for the company said.www.paymentsdive.com
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