Returning goods

J

Just the One

Registered User
Messages
168
As far as I am aware, you have 28 days to return goods if you are not happy etc.

So, if you buy a jumper in a shop, get home, don't like it, you have 28 days to return it and get your money back or a credit note.

Out of interest, how far could you push this. If you bought a valentine's card and decided you didn't like it, could you return it a day or two after valentine's day and look for money back. The same applies for Christmas cards, at patrick's day cards, etc?
 
Are you sure that this rule does not only apply to goods bought on line
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When you buy goods online, there is a 7-day cooling off period after receipt of the goods.

Crunchie is correct. There are no days of grace given in the case where you change your mind with regard to purchases.

Marion
 
Marion is correct about the 7 day cool off period, but be careful because if the item is opened the retailer can and have the right to refuse to accept it back. And the cool off period starts on the day of reciept. For further info checkout www.consumerconnect.ie.
Jay (aka NCA2007)
 
Hi Jaykay1981 (aka NCA 2000)

That's interesting about the opened package. Is it mentioned in the legistlation?

Also, could you throw some light on the very grey issue of refund, replace and repair. I have deliberately reshuffled the terms.

Thanks

Marion
 
I heard recently that they (the Government) are looking into the 'grey areas' of the sales of goods and supply of services act - the

refund
repair
replacement

options can be interpretted different ways by both consumer and retailer, from a consumers perspective people are under the impression that it is their right to choose, retailers can also interpret the law this way ie they have the right to send the product for a repair, then replace etc.. I used to work in the service section of a company and it caused massive problems and at the time we contacted the ODCA to find out what way to handle customer issues and we were advised that there is no black or white solutions and that the only person that could decide on it would be a judge (they implied of the Small Claims Court) but that our service offering to our customers ie repair, replacement - refund, was deemed fair by the ODCA office but that they could not guarantee that if it went to court that the judge would always rule in the companies favour.

I think a change is in order because at least if it was clear cut the retailers could then push back on the distributor / manufacture and insist on the proper service - the way it stands the retailer is the one who loses out and the distributor / manufacturer are lauging all the way to the Swiss bank!!

The only problem with the above is that the cost of the goods wll rise and we will all end up paying more - no win situation
 
Oh yeah I forgot companies that offer to take goods back just because you don't like them are actually providing a good service!! We should ask at the counter what the policy is - also some companies will only take stuff back and replace within 28 days if there is a fault with it - this is also very unclear - I think its covered under a reasonable amount of time!! in law
 
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