I recently had a problem with my laptop and had to take it back to be fixed. I had loads of photos and word documents saved on it which have all been deleted. I know that I should have backed up but I didn't and the guy who took the laptop from me didn't warn me that I might lose everything. The laptop was totally cleaned (it's only 9 months old) so I lost EVERYTHING. Is there anything I can do to retrieve my photos. The shop are of no help - "it's my own fault for not backing up" which I accept, but if I had been warned, I would have taken the laptop back and done the back up. Can anybody help?