Replacement remote control- Chorus Digital

[bartbridge]

Changed over to Chorus Digital 3 weeks ago and the remote control for it stopped working after 2 weeks. We discovered the genius that installed the system had put two different brand batteries in together and one of them had leaked. Chorus are now trying to charge us for a replacement remote control even though it was their staff that put the batteries in!

How do we get this sorted out? Have we any rights?

 

[Teabags]

Hello,

We also had problems with our remote control. We just dropped into the Chorus facility in Limerick (in Roxboro) & they gave us another one free of charge.

 

[lyonsa3]

Hi

I also got on to Chorus for a replacement. Was told I'd have to pay for it. Called again later that day and said I wanted to finish with Chorus and was going to SKY. Was then told I would get it refunded when I sent back old one. Two days later 2 new controls arrived in the post with a letter stating that they were complimentry.