reoccuring Laptop problem

B

blarggggh

Guest
Hi,
Almost two years ago I bought what was at the time a high end HP laptop (€1000). 12 months ago it began to have a series graphic glitch basically the screen got covered in boxs and stripes and that was form the start up menu. So I brought the nachine back to the place of purchase. They returned it to HP (while still under gaurente) the motorboard and hard drive were replaced and returned to me. No 10 months later I have the same problem again.
So my question is this
What sort of redress can I expect.

(1) The machine was repaired less then a year ago, Can I expect the repairs to be under gaurennted. Bascially can I expect to get ot fixed for free again, because the new mothoeboard has malfunctioned

(2) Or since the problkem is clearly the result of a design flaw can I expect the machine to be repaired free of charge

Or am I just up the creel without a paddle. It was a expensive machine and I cant afford a new one.
 
I think you should google online forums using your machines specific name and see if similar problems were reported and discover the remedies.

That having been said it sounds like more of a graphics card issue than anything else.

FWIW

ONQ.
 
Hi thanks onq. But Im getting glicths at start up. It may be a problem with the grafhics card but what I really want to find out is will I have to pay for the repairs myself or would the original repair be under any sort of gaurentee
 
I guess it depends on the terms of the repair contract.

BTW if its a Nvidia Chip it might be covered as theres a known flaw with some of these.
 
Hi, yes is the Nvidia chip. I have no idea what the terms of the repair contract are. Ive also had a look online it seems that HP only offfered a extended warrenty for models with the Nvidia chip in North America. But at no stage was I informed off the "known flaw" or offered any redress.
 
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