In September 2009 we bought a 2nd hand 2005 Laguna from Renault Wexford. Within a couple of weeks we found some minor faults which they fixed under the warranty. In May 2010 this dealership went into liquidation and within weeks we started having problems with the driver window sticking. We contacted another Renault dealer in the county who said they couldn't fix it as the warranty was with the other dealer. We got a temporary fix on the window but the mechanic advised we would need to get the whole thing replaced.
We have been in contact with Renault Ireland who effectively washed their hands of the problem and we had resigned to paying for the repair ourselves. However, our mechanic mentioned that there was something on The Consumer Show recently about Renault electric windows failing and Renault had agreed that anyone with a problem could avail of a free check-up and that they were dealing with the problem on a case by case basis.
We contacted the new Renault dealership who took over from the liquidated one but they are refusing to give us the free check, stating it is only certain models. We went back to Renault Ireland who just told us to contact the dealer. I emailed them back saying if they read the email properly they would see we had already done that, and pointing out as it was a known issue with Renault what would they do for us. We have had no reply.
Has anyone else come up against this and how did you resolve it.? According to the dealer here it is only Scenics which have the problem with a quick search shows it is a big problem across the range.
I can't find any contact email other than the enquiry form and responding the email they sent us has not worked.
We have been in contact with Renault Ireland who effectively washed their hands of the problem and we had resigned to paying for the repair ourselves. However, our mechanic mentioned that there was something on The Consumer Show recently about Renault electric windows failing and Renault had agreed that anyone with a problem could avail of a free check-up and that they were dealing with the problem on a case by case basis.
We contacted the new Renault dealership who took over from the liquidated one but they are refusing to give us the free check, stating it is only certain models. We went back to Renault Ireland who just told us to contact the dealer. I emailed them back saying if they read the email properly they would see we had already done that, and pointing out as it was a known issue with Renault what would they do for us. We have had no reply.
Has anyone else come up against this and how did you resolve it.? According to the dealer here it is only Scenics which have the problem with a quick search shows it is a big problem across the range.
I can't find any contact email other than the enquiry form and responding the email they sent us has not worked.
