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Consumer purchases shoes. After one wear the heels fall off the shoes. Shop will only offer a repair.
Because the fault occurred so early in the life of the product consumer has a case for seeking a refund. If shop insists on a repair the consumer may; (a) accept this, but put in writing to the retailer that if the repair is not successful, they reserve their right to seek either a replacement or refund, or, (b) take the case to the Small Claims Court.
Thanks
Marion :h
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