Refund not received on Credit Card

Hi,

2 weeks ago I returned a dress to a large department store & a refund was processed onto my credit card. The problem is 2 weeks on & the refund hasn't appeared on my card & I've lost the refund receipt so I have no way of proving the transaction.
Is it worth bothering to explain the situration to a manager given that I don't have a receipt? I know the date the refund was processed.
Similar happened to me recently in another store but I had the receipt & they were able to look into it & advised there had been a system error that day & were very apologetic.
Not sure if they'll laugh me out of the store without the receipt though :-(

dillons

contact the cc company and see if there is a pending credit transaction and inform them of the situ also

Hello There,

Sometimes it can take up tp 30 days for the refund to appear. It happed to me a few weeks ago, I orderd an item online, item with out of stock, cancel and requested a refuned. The online company refunded it straight away but it took a month to appear on my cc a\c. They told me their are two ways in which cc companies process payments.