Re: Cash back on faulty items?

Hey guys,

I bought a new motherboard and Ram yesterday but when i installed them it seemed the motherboard didnt work (wouldnt turn on). I took them back to the shop and asked for a refund of them but the guy was really ignorant and rude to me and basicly wouldnt give me it. He said that I must wait 10 days before they can give me cash back because they are testing it. But I need to upgrade pc bad for work etc. Am I not legaly entitled to cash back under the consumer rights act. If an item is not of merchantable quality im entitled to full refund or change for new one?

Thanks

Oda

doubt it as they will have to ensure its not working first , I'm afraid , 10 days is a bit much I'd tell them you'll bring in your pc case and prove it's not working, which store is this sounds like a pc world job

Bringing in his machine won't conclusively prove it to them - what if there is an issue with his power supply for example? They don't know if there is or not.

They obviously want to verify in a known testbed, maybe in UK if PC world or the likes (which explains the 10 days), as they may not have a machine they can slot the motherboard into onsite, or the 'expertise' to do so.

For all they know he could have blown it when attempting to install, or just changed his mind and pretended it wasn't working?

Hey,

Nah I didnt change my mind on it I need a pc upgrade bad The store is called Max Burns just at the top of O Conell Street. It shouldnt be an issue with the power supply because it should have started up anyway.

So still not sure what my rights are in relation to it all. But even if i decided I didnt want it I still should be entitled to a refund because they can re sell it no?

odarallo said:

But even if i decided I didnt want it I still should be entitled to a refund because they can re sell it no?

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Correct - no.

odarallo said:

But even if i decided I didnt want it I still should be entitled to a refund because they can re sell it no?

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Not true. You are entitled to repair/replace/refund for faulty goods, but not for 'change of mind' reasons. The legislation is not specific about timescales for testing faulty goods.

odarallo said:

It shouldnt be an issue with the power supply because it should have started up anyway.

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I didn't suggest it was - I used it as example to point out the fact that they need to test the product in an environment that they know to be functioning as expected.