Hi, has anyone had this issue and how was it resolved.
I did a search for hotels in London and found what looked like deal of the year through one of the biggest online hotel booking agencies, I spent ages trawling through terms and conditions and found none to contradict the rate being quoted for the hotel, so I booked two rooms and gave my credit card details as a reservation, no monies taken by the hotel booking site, full amount payable to hotel on departure, received my confirmation by email. Booked flights on the back of a cheap hotel booking.
I was contacted about 10 days later directly by the Hotel Owner to say that the rate quoted was incorrect and that the amount would be 80% more than I had made the reservation for, and did I still want the room.
I haven't cancelled anything yet as i've taken it up with the online booking site but they are just ignoring my calls, emails etc. I dont blame the hotel owner I suppose but should I be entitled to compensation for the difference from the booking site as it appears it was their mistake?
I did a search for hotels in London and found what looked like deal of the year through one of the biggest online hotel booking agencies, I spent ages trawling through terms and conditions and found none to contradict the rate being quoted for the hotel, so I booked two rooms and gave my credit card details as a reservation, no monies taken by the hotel booking site, full amount payable to hotel on departure, received my confirmation by email. Booked flights on the back of a cheap hotel booking.
I was contacted about 10 days later directly by the Hotel Owner to say that the rate quoted was incorrect and that the amount would be 80% more than I had made the reservation for, and did I still want the room.
I haven't cancelled anything yet as i've taken it up with the online booking site but they are just ignoring my calls, emails etc. I dont blame the hotel owner I suppose but should I be entitled to compensation for the difference from the booking site as it appears it was their mistake?