From the pure frustration of trying to deal with Raisin, I've decided its not worth my sanity and i've cancelled application and withdrawn funds.
With other banking problems at the minute (SVB) Raisin having appalling and uncontactable customer service makes me very nervous to use them. ....regardless of the fact deposits are guaranteed, I'd like the comfort of being able to contact my bank and get straight answers when i need too.
Hell even when Northern Rock was having a run on it I could still call their customer service line and talk to somebody.
My biggest concern is the poor customer service issues. Their phone line does not have a working VM box, like it says it does. Another in app response was to advise phone number/ day they could call me to discuss the issue. They never called.What was your concern? Was it about the withholding tax, or whether it's Italy or Spain?
There is now a Portuguese bank offering 1.8% for 6 months.
Bit of hassle having to send a paper application through the post though. By the time the application arrives (presumably Germany?) and is processed, the offer could well be expired.
In terms of jurisdiction, my (amateur) understanding is this:My biggest concern is the poor customer service issues. Their phone line does not have a working VM box, like it says it does. Another in app response was to advise phone number/ day they could call me to discuss the issue. They never called.
When I questioned on the BFF account one of the responses, instead of answering my question, told me how to cancel the order.
I'm also confused on which jurisdiction the savings guarantee would come from? From Germany where Raisin is based, from the jurisdiction of the HQ of the bank you place funds with, or the jurisdiction of the branch you are placing with. Raisin CS never bothered to answer.
All of these raise red flags for me. Other people could be fine and have no issues, but this isn't for me.
I am in the process of opening a BFF account. It is now three weeks since I posted the form to Germany. This seems excessively slow. Raisin are also quite poor at getting the customer updated on progress.When I questioned on the BFF account one of the responses, instead of answering my question, told me how to cancel the order.
as i said, i gave up.I am in the process of opening a BFF account. It is now three weeks since I posted the form to Germany. This seems excessively slow. Raisin are also quite poor at getting the customer updated on progress.
If I had know it was going to be this slow I would not have bothered with BFF.
Would you believe - After 3+ weeks of waiting BFF rejected the paperwork. This is the Raisin paperwork that you complete for the BFF application! All I did was apply my signature to the Raisin form. Crazy stuff!as i said, i gave up
Me too please!Would any existing Raisin customers have a referral code they could DM me please? I intend applying for a BluOr account.
DM your name and email address to me please. This is needed for the referral form.Me too please!
Can anyone answer this? I cant find anything on how to request a statement which my local Bank are looking for! ThanksGood to hear they gave you a good will payment. With Raisin do you get account statements etc through them, or directly with the underlying bank?
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