Query re mobile phone contract

D

ditpoker

Guest
I entered into a 12 month contract with my mobile service provider by moving from pay as you go to bill pay following a talk with a very eager/convincing salesman in their store. The contract was signed in store on Apr 12th, though the terms and conditions say that proof of ID and proof of address must be provided for the contract to be valid. I did not have these on me as I was just browsing the shopping centre on the day. The salesman agreed to process the application and get my account up and running on Apr 12th as I agreed I would provide that info in the weeks that followed.

I was moved to Bill Pay contract that day and have been on it since. I have email records between myself and the sales agent from the weeks that followed of him chasing me up for the proof of ID/address.

It has now transpired that it is costing me more money per month on bill pay than on pay as you go, but I am on a 12 month contract. So I have 2 questions...

1) technically, should I have been allowed to enter the contract given that I could not provide proof of ID and address, and can prove that I couldn't provide same. As such, could this be grounds for terminating the contract, as in if the shoe was on the other foot, I'm sure they could cancel the contract on this basis?

2) if I were to cancel my direct debit to the company, what are the implications/consequences of this. On the bill it says "Please note: failure to pay the amount specified will result in termination of services" ... which would suit me down to the ground.

Any help would be appreciated.
 
even though i shouldnt have been able to enter the contract?
 
Can you not ask them to change the plan your on or do some sort of deal. I am not sure what network you are with however if its O2 , I have always found them to be very helpful when I had any queries or problems.
 
its meteor, i have asked, and sadly they are not the most reasonable, you can move up tariffs but not down.
 
Did u ask them if it standard procedure to allow an account be opened without proof of ID and contact the nca also to see what advice they can offer.
 
not yet, waiting on a call back from their customer service dept. I'll call the nca and see, national consumer association?!?

thanks
 
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