I am registered with state savings online and I tried to purchase some prize bonds a few days ago. So I logged on, entered my debit card details and the purchase did not seem to work for some reason. I tried a few times but then decided to leave it for another day in case their system was having a bad day.
The following day, the funds left my bank account and there is no indication on the state savings system that a transaction is in progress.
So I rang them but could not get through... so I sent them a message using their contact page on their website. From previous experience, it will take them a few days to get back to me so in the meantime, can anyone tell me how the process normally works when you purchase prize bonds online.
Thx...