Puchase online from UK

Hi,

On the 23rd of January this year I purchased a number of chairs, a table and a bedside table from a UK company called Sweetpea and Willow. We were told after we placed the order that it would be 10 to 12 weeks before all the items would be delivered. We were ok with this and waited. After the 12 weeks we had heard nothing and contacted the company. They told us that the tables and only two chairs were available and it would be another 10 to 12 weeks before the remaining chairs were delivered. We were assured this was an exception and that we would have our chairs after that time. Based on the assurance we asked for what they had already to be delivered and received that.

Well, no surprise, after the second 12 weeks past we had yet again not heard from the so called After Sales branch of this company and yet again had to get in touch with them. Despite talking to a person there they had no idea of the status of the delivery and offered to call me back. The next day I heard nothing and emailed them. After another day I called again and was told that they were still following up and would let me know. Yet again, no word from them and it was left for me to chase. It dragged out for a few weeks and eventually I was told all my chairs were in and would be delivered the following week.

The next week the delivery driver arrived and informed me he only had two more chairs and that "someone" forgot to put the other 4 chairs that were outstanding on the truck. He informed me that they would deliver the remaining 4 chairs today. As of yet this has not come and there is some confusion over when exactly its meant to be here.

Despite our complaining and chasing the company has continued to ignore us and only respond with a simple "Sorry" whenever we complain.

This treatment is ridiculous and I am wondering if anyone knows of any rights I may have as a consumer -- am I entitled to some money back, a voucher, anything?

Just as a note, if anyone out there is thinking of getting anything from Sweetpea and Willow, then dont. Save yourself the hassle and your money.

Thanks for your help,

Toddyl

Just as an addition to this I have added an email I wrote to them yesterday.
At this point I still have not received a reply from them:

Is this the crowd? -

That's pretty shabby treatment they seem to be doling out. I notice their banner mentions "London Ireland". I wonder should this be "London and Ireland"?

Yep, thats them.
As stated, keep well away.

Have just received delivery from these guys, after a 5 week wait - was told it would be 6. Good communication all the way, email and phone calls. Got a couch, chest of drawers and a bookcase.

Sorry to hear that you had a bad experience with them, but can't say we did at all - would definitely recommend them. Furniture is very well made and was a fairly decent price. I've absolutely nothing to do with the company, just found them online. Glad I took the chance with them but would hope the above poor treatment other had isn't a regular thing for customers.