Provisional Liquidators appointed to Homebase Ireland

melody22 · 2024-11-14T18:29:02+0000

Considering this announcement, would anyone know how likely it will be to get my kitchen delivered, or a full refund? I contacted the Irish store who have no answers other than all deliveries are paused. Thanks in advance for any thoughts or advice.

Brendan Burgess · 2024-11-14T18:36:37+0000

Did you pay with a debit card?

If so, you can get your money back if it's not delivered.

Dr Strangelove · 2024-11-14T18:42:19+0000

Brendan Burgess said:
Did you pay with a debit card?

Same for a credit card.

melody22 · 2024-11-14T18:44:18+0000

Thank you both! I will check this out.

Dr Strangelove · 2024-11-14T19:14:55+0000

melody22 said:
Thank you both! I will check this out.

Good luck. Start by emailing or writing to Homebase saying that you have made a payment and you expect delivery or a refund.

It is likely you won’t get a response from them, and if you don’t in two weeks, you can start chargeback proceedings with your card provider.

melody22 · 2024-11-14T20:45:23+0000

Dr Strangelove said:
Good luck. Start by emailing or writing to Homebase saying that you have made a payment and you expect delivery or a refund.

It is likely you won’t get a response from them, and if you don’t in two weeks, you can start chargeback proceedings with your card provider.

Thanks Dr Strangelove, Unfortunately I'm over the time limit (an AIB debit card). What are my entitlements if I can't do a charge back? Can the store issue a credit note? They are still open, and with stock. Thanks

Towger · 2024-11-14T20:55:47+0000

If you are over the charge back time limit, you become an unsecured creditor and may only get cents back on your euros.

MugsGame · 2024-11-15T00:07:39+0000

melody22 said:
Thanks Dr Strangelove, Unfortunately I'm over the time limit (an AIB debit card). What are my entitlements if I can't do a charge back? Can the store issue a credit note? They are still open, and with stock. Thanks

Attempt the chargeback process anyway. Was there an agreed delivery date? Argue that the clock should not have started until then.

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